Explorer.exe, otherwise known as Windows Explorer, is the program in Windows that helps users manage files. Because it plays such a central role, Windows Explorer is susceptible to a variety of problems. This starts with scanning your system for viruses and deleting anything that you find. Download and install a free-spyware utility, such as Ad-aware SE Personal or Spybot Search and Destroy. The anti-spyware utility will locate and delete many of the malware programs known to cause this particular error. After the scan, the reader should empty his browser caches to delete any harmful residue that might still be in the system. To do this, one should open Internet Explorer’s Tools menu, select Internet Options, choose the General tab, and Clear History and Delete Files options. In both cases, he should click Yes if prompted to verify one’s actions. When the caches are empty, he can click OK to close the dialog box.
Finally, the reader is suggested to install WinXP’s SP2 (Service Pack 2) and other Windows updates, all of which are available by visiting windowsupdate.microsoft.com. This should fix bugs, plug security gaps, and provide the latest Windows add-ons. The reader should also upgrade to IE6 for WinXP SP2, which he can download at www.microsoft.com/window/ie.
Hopefully these measures will take care of the problem until the reader can return to work and let the corporate IT department deal with any bigger issues that may exist.
Last edited by mycrisoft; 02-18-2009 at 02:11 PM.