[harvey]

hi,
i am having trouble installing the new version of java. i get a message saying unzipping core files failed. i used javara and also tried to install the offline version but no success. i have attached a couple of files. thanks.

[help_desk]

Download Microsoft Cleanup Utility: Description of the Windows Installer CleanUp Utility

The download link is right in the middle.

Then uninstall Java and then try reinstalling Java. Also re-download the offline version one more time.

[harvey]

thanks, i tried that and still get the same error message.

[harvey]

just to let you know that i have now installed it. i just had to get rid of a couple of old jre entries in the program files. works now. thanks.

[JoVinz]

try to delete your previous installed java, then installed again, it may have an error while installing it.