Yet another itunes problem!

[WhyGeorgia]

I'm hoping somebody here has my magic answer. Both my daughter and I were given 30g iPods for Christmas. It's now almost March and they are still sitting here unused. I am on Windows XP. I can't even install iTunes of any version. It downloads and when I run it, a message pops up that says:

"installshield"
And then under that is a message that says
"command line parameters:
/L Language ID /S Hide initialization dialog For silent mode use /S/v/qn.
/v parameters to msi.exec.exe
/UA <url to instMsiA.exe>
/UW <url to instMsiW.exe>
/UM <url to msi package>
And under all that jibberish, it has the button to push "ok" You do so and nothing more happens.

I've been told to remove any old attempts at installing itunes or quicktime before and I did so. I tried downloading an older version of iTunes but that gives the exact same message.

Basically, I've got over $500 worth of useless electronics here and two unhappy frustrated music lovers

Please help if you can. I would be eternally grateful!
Stephanie

[Ipodman]

I'm hoping somebody here has my magic answer. Both my daughter and I were given 30g iPods for Christmas. It's now almost March and they are still sitting here unused. I am on Windows XP. I can't even install iTunes of any version. It downloads and when I run it, a message pops up that says:

"installshield"
And then under that is a message that says
"command line parameters:
/L Language ID /S Hide initialization dialog For silent mode use /S/v/qn.
/v parameters to msi.exec.exe
/UA <url to instMsiA.exe>
/UW <url to instMsiW.exe>
/UM <url to msi package>
And under all that jibberish, it has the button to push "ok" You do so and nothing more happens.

I've been told to remove any old attempts at installing itunes or quicktime before and I did so. I tried downloading an older version of iTunes but that gives the exact same message.

Basically, I've got over $500 worth of useless electronics here and two unhappy frustrated music lovers

Please help if you can. I would be eternally grateful!
Stephanie

I'm sure there is an answer for this one but I just never ran into such error so I have posted your question on a superior Apple/iTunes forum and hopefully they will get back to me

[Ipodman]

Here is what I have gotten from other forum:

It does sound like you had a previously failed installation and that subsequent attempts are encountering leftover setup files and then crashing as a consequence. I suggest a step by step process which includes the following:

1. Removing iTunes and QuickTime again, this time using the instructions below.
2. Locating and removing any leftover setup files on your C:\drive.
3. Removing the previously downloaded iTunes setup files.
4. Removing the previous Windows “installation files” created for iTunes.
5. Downloading a fresh copy of the iTunes setup program.
6. Doing a clean install.

Remove iTunes and QuickTime:
1. Go to Control Panel, click Add or Remove Programs.
2. Remove both iTunes and QuickTime in the normal manner.
3. Using Windows Explorer or My Computer, go to C:\Program Files and delete anything left the iTunes or QuickTime folders, then delete the folders themselves.
4. Next, again using Windows Explorer or My Computer, go to c:\Windows\System32. Scroll down and find the files, QuickTime.qts and QuickTimeVR.qtx. Delete them both.

Locate and remove and leftover setup files:
Review the top level folders on your C:\ drive and attempt to identify any folders from a previous failed software setup. Look for a folder name that includes “.msi”. If you find such a folder, delete it and its contents. If you do not find such a folder, go to the next step.

Remove previously downloaded iTunes setup:
Go to the location where you previously downloaded iTunes and delete the file iTunesSetup.exe.

Remove Windows Installation Files:
Inside C:\Windows\ there is a folder called Downloaded Applications. This is where Windows attempts to preserve previous software downloads. I routinely delete the entire contents of this folder. However, not knowing your particular system setup, I think it would be best for you to try to locate and delete ONLY, the previous iTunes download. Search around the subfolders inside the Downloaded Applications folder. A previous iTunes download should be obvious. If it’s there delete it. If not, go to the next step.

Download iTunes:
Get a fresh copy from Apple.com and download it (click Save, not Run) to your c:\drive to a folder location of your choice.

Re-install iTunes:
If this does NOT work, there is one more trick that might make the final difference. Go to Apple.com and download the current version of QuickTime alone. Repeat the all the cleanup steps above (skip the iTunes download). Then, install ONLY QuickTime. Once QuickTime is installed, then run iTunesSetup.exe to install iTunes.

There are lots of talented posters here who may have some additional ideas to supplement the above approach. Good luck, Bill.

[WhyGeorgia]

Thanks so much for the suggestion. I am going to give it a try tomorrow morning. I was on my way to bed and thought I'd check to see if anyone had responded.

This would be so awesome if it fixes it!
Again thanks!
Stephanie

[WhyGeorgia]

Okay, I followed your directions to a "t". The first things didn't work so I went back through the process of repeating all the clean up steps. Then I went to apple.com to get the quicktime alone and I downloaded it and when I went to install it, this popped up:

Windows &#174; Installer. V 3.01.4000.1823

msiexec /Option <Required Parameter> [Optional Parameter]

Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]

Consult the Windows &#174; Installer SDK for additional documentation on the
command line syntax.

Copyright &#169; Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.

Now I'm not a computer techie like some people are, but that still sounds like there is still something left on my computer of an old install. The only other thing I can tell you is that although there is no msi folder, there are plenty of files that have msi in them when I do a search of my "c" drive. But I realize that not all of them are necessarily related to quicktime or iTunes.

Any more ideas anyone?
Thanks in advance for trying to help me figure this out!
Stephanie

[Ipodman]

Stephanie - Sorry that my suggestions were not able to fix your problem. Without being able to peek at your C:\ drive, it's tough figuring this one out.

Give it a little more time and see if someone else in this forum can come up your magic answer. Post back if you hit an absolute dead. Meanwhile, I'll do some more research on corrupted installation files.

[Sidro]

Why Georgia , I know people don't like to hear this, but if you can try a complete restore (back to factory settings) Don't forget to back up anything you want to save!! This should take care of this. Sidro

[roipatrick]

Okay, I followed your directions to a "t". The first things didn't work so I went back through the process of repeating all the clean up steps. Then I went to apple.com to get the quicktime alone and I downloaded it and when I went to install it, this popped up:

Windows ® Installer. V 3.01.4000.1823

msiexec /Option <Required Parameter> [Optional Parameter]

Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]

Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.

Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.

Now I'm not a computer techie like some people are, but that still sounds like there is still something left on my computer of an old install. The only other thing I can tell you is that although there is no msi folder, there are plenty of files that have msi in them when I do a search of my "c" drive. But I realize that not all of them are necessarily related to quicktime or iTunes.

Any more ideas anyone?
Thanks in advance for trying to help me figure this out!
Stephanie

This one is an error wherein a previous deletion of program failed.
For example, you tried to restore your computer but when the restoration is done a file was left on it's original state, it doesn't go back or removed according to system restore.
In this case you should find this file and delete it manually.

[roipatrick]

Now I'm not a computer techie like some people are, but that still sounds like there is still something left on my computer of an old install. The only other thing I can tell you is that although there is no msi folder, there are plenty of files that have msi in them when I do a search of my "c" drive. But I realize that not all of them are necessarily related to quicktime or iTunes.

Any more ideas anyone?
Thanks in advance for trying to help me figure this out!
Stephanie


This files are related to itunes. MSI files can be thrown into another folder when you do system restore. Computers cannot delete it automatically.