LogMeIn, Inc.is a public company that provides software as a service-based remote connectivity, collaboration, and support solutions to businesses and consumers.
Users access remote desktops using either the LogMeIn Ignition stand-alone application or a web portal. The web portal requires either an ActiveX plugin for Internet Explorer, or an extension for Firefox (the LogMeIn plug-in for Firefox), or an extension for Safari (the LogMeIn plug-in for Safari), or a plugin for Google Chrome. Failing that it falls back to requiring Java in order to run a Java program, and failing that it falls back to "a screen-shot-based HTML remote control". The web portal also provides status information for the remote computers and, optionally, remote computer management functions.
The service connects the remote desktop and the local computer using SSL over TCP or UDP and utilizing NAT traversal techniques to achieve peer-to-peer connectivity when available. LogMeIn, Inc. holds US Patent 7,558,862 Method and apparatus for remotely controlling a computer with peer-to-peer command and data transfer.